Privacy & Policy
Last Update: 11/04/2025
Pitchlo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you access our website, platform, or services (collectively, “Services”).
By using Pitchlo, creating an account, or submitting information, you agree to this Privacy Policy
By using Pitchlo, creating an account, or submitting information, you agree to this Privacy Policy
1. Who We Are
We provide software and tools that help brands, creators, and businesses automate outreach, analyze performance, and manage communication with partners.
If you are based in the UK or EEA, Pitchlo acts as the data controller of your personal data under applicable data protection laws.
- Pitchlo is operated by BLG Technology LLC
- 30 N Gould St Ste N
- Sheridan, WY 82801, USA
- Email: privacy@pitchlo.com
2. Information We Collect
A. Information You Provide Directly
We collect information you provide when you register, subscribe, or communicate with us, including:
- Name
- Email address
- Company or brand details
- Social media or creator handles (e.g. Instagram, TikTok, YouTube)
- Payment details (processed securely via Stripe)
- Messages, support requests, or forms you submit
B. Information Collected Automatically
When you use our Services, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Pages visited, features used, and session duration
- Log files, crash reports, and usage analytics
- Cookies and tracking technologies
C. Connected Accounts (Google/Gmail)
If you connect your Gmail or other third-party accounts, we only access data explicitly authorised by you (such as name, email address, and metadata required for platform functions). We do not read or store email content unless necessary for the feature you have opted into.
D. Payment Information
All payments are processed by Stripe or other secure processors. We do not store full card details.
3. How We Use Your Information
We use personal data to:
- Create and manage accounts
- Provide, improve, and personalise our Services
- Enable analytics, reporting, and outreach features
- Communicate with you and respond to support requests
- Send transactional or marketing communications
- Process billing and subscription payments
- Detect and prevent fraud or abuse
- Comply with applicable legal obligations
You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
4. Legal Basis (UK & EU Users)
Under the UK GDPR and EU GDPR, we rely on the following lawful bases:
- Contract — To perform the services you requested.
- Legitimate Interests — For improving services, securing systems, and preventing fraud.
- Consent — For marketing, cookies, and optional integrations.
- Legal Obligation — Where processing is required by law.
5. Cookies and Tracking
We use cookies and similar technologies to improve performance and user experience.
You can disable or delete cookies in your browser settings, though some features may not function properly.
6. Sharing Your Information
We do not sell your personal data.
We may share data with trusted third parties that support our operations, including:
- Hosting providers (e.g., AWS, Vercel)
- Analytics providers (Google, Meta, etc.)
- Email and communication tools
- Payment processors (e.g., Stripe)
- Legal authorities, when required by law
These third parties are bound by data protection and confidentiality obligations.
7. Data Security
We use a combination of technical and organisational measures to protect your information, including:
- HTTPS and SSL encryption
- Secure data hosting on reputable cloud infrastructure
- Limited employee access to sensitive data
- Firewalls and multi-factor authentication
No system is entirely secure, but we take reasonable steps to protect your information.
8. International Data Transfers
As a U.S.-based company, your data may be transferred to or processed in the United States and other countries where our service providers operate. For users in the UK/EU, we ensure safeguards are in place — such as Standard Contractual Clauses (SCCs) — to protect your personal data.
9. Data Retention
We retain personal data only as long as necessary to:
- Provide and maintain the Services
- Comply with legal or accounting obligations
- Resolve disputes and enforce agreements
When no longer required, your information will be securely deleted or anonymised. You may request deletion at any time (see Section 10).
10. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold
- Correct inaccurate data
- Request deletion (“Right to be Forgotten”)
- Restrict or object to processing
- Request data portability
To exercise these rights, contact us at privacy@pitchlo.com. We may request proof of identity before fulfilling your request.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what categories of data we collect and how we use them
- Request access, correction, or deletion of your personal data
Opt out of the “sale” or “sharing” of your personal information (we do not sell data) To make a request, email privacy@pitchlo.com with the subject line “California Privacy Request.”
12. Communications
We may send:
- Transactional emails (account updates, billing, password resets)
- Marketing emails (product updates, insights, or offers)
You may unsubscribe from marketing communications at any time.
13. Third-Party Links and Integrations
Our platform may contain links or integrations with third-party websites or tools.
We are not responsible for their content, privacy practices, or policies. You should review their privacy statements separately.
14. Children’s Data
Our Services are not directed toward individuals under the age of 16, and we do not knowingly collect data from them.
If you believe a minor has provided personal information, please contact us immediately so we can delete it.
15. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our operations. The latest version will always be available on our website, with the effective date shown at the top.
16. Contact
If you have any questions, concerns, or requests about this Privacy Policy, please contact:
- BLG Technology LLC (Pitchlo)
- 30 N Gould St Ste N
- Sheridan, WY 82801, USA
- Email: privacy@pitchlo.com
